Packaging

Metro Manila

Provincial

Unlipak Large

9” x 14” (Unliweight)

₱ 69

₱ 109

Unlipak XL

12” x 18” (Unliweight)

₱ 89

₱ 179

Own Packaging

(Does not fit in Xend Unlipak)

₱ 69 up to 1kg

₱ 89 up top 3kg

+₱ 30 per additional kg

₱ 109 up to 1kg

₱ 179 up to 3kg

+₱ 80 per additional kg

Method

Partner

Deliver Time

International Express

UPS

1 to 3 Business Days

Express Mail Service (EMS)

Singpost / Philpost

3 to 7 Business Days

Premium Registered Mail (Postal)

Singpost / Philpost

7 to 15 Business Days

Unlipak

Metro Manila

Provincial

(LuzVisMin)

Own Packaging

(Does not fit Xend UNLIPAK)

₱79 up to 3 kg

+ ₱30 per additional kg

₱149 up to 3 kg

+ ₱50 per additional kg

FAQ

Click on a category related to your query to begin.

About Xend and Shipping Rates
What are the services of Xend?

Xend offers express door to door delivery services to anywhere in the world. We pickup any item in Metro Manila and Rizal and deliver express next day for Metro Manila and 1 to 3 business days for provincial shipments via LBC or 2Go. There is an express tracker on the website for you to track the status of the delivery.

If the item fits in one of our UNLIPAK pouches, you do not need to measure or weigh the package. Shipping rates below will apply.

If it does not fit in one of our UNLIPAK pouches, then it has to be measured and weighed to get the chargeable weight. Our couriers bring their own weighing scales and measuring tape so your packages can be weighed and measured to get chargeable weight upon pickup.

Provincial shipments is via our provincial partners: LBC or 2GO

We also deliver or ship abroad through 3 different options:

The International Express option is coursed through UPS. It is a date certain service that takes 1 to 3 days to more than 160 countries and territories worldwide.

The Express Mail Service (EMS) option is coursed through the Singapore Post postal system or Philpost. The average transit time is 3 to 7 business days.

The Premium Registered Mail (Postal) option is an accelerated airmail service that is coursed through the Singapore Post postal system or Philpost. It provides customers with a reliable and economical means in sending items to every country in the world. Unlike regular registered mail, this service offers detailed online tracking from pick-up to delivery in 88 countries so you know where your package is every step of the way. You get all of this benefit, at rates competitive with regular registered mail.

Click here for international shipping rates: International Rates

How do I avail of the shipping services of Xend or open an account?

To avail of the shipping services of Xend, you need to open an account. You can open an account in less than a minute. Simply visit our website at www.xend.com.ph and click on the "Sign Up for a Free myXend Account" button.

Once you have an account with Xend, you can now book a pickup online and you also have the option to create and even print an electronic waybill online.

What can I do with my new Xend account?

Once you have signed up for a FREE Xend account, you will be given your own unique username and password, which grants you immediate access to your FREE online shipping management system (myXend).

With your FREE myXend account, you can easily:

  • Book pickups online

  • Track your package status online

  • Create and print multiple waybills

  • Personalize your own waybill logo

  • Build your own contact and mailing list

  • Enhance your credibility with the Xend Badge and Tracking Widget

What are the shipping rates, courier rates, delivery rates, cargo rates, shipping rates for door-to-door delivery or shipments?

If the item fits in one of our UNLIPAK pouches, you do not need to measure or weight the package. Shipping rates below will apply.

If it does not fit in one of our UNLIPAK pouches, then it has to be measured and weighed to get the chargeable weight. Our couriers bring their own weighing scales and measuring tape so your packages can be weighed and measured to get chargeable weight upon pickup.

Provincial shipments is via our provincial partners: LBC or 2GO

We also have international shipping.

Click here for international shipping rates: International Rates

What does UNLI Weight mean?

UNLI Weight means that no matter how heavy your package is, we will only charge you by the size of the pouch.

If the item fits in one of our UNLIPAK pouches, you do not need to measure or weigh the package. Shipping rates below will apply.

If it does not fit in one of our UNLIPAK pouches, then it has to be measured and weighed to get the chargeable weight. Our couriers bring their own weighing scales and measuring tape so your packages can be weighed and measured to get chargeable weight upon pickup.

UNLIWEIGHT pouches are subject to fair use. For the security and safety of our clients’ shipments, Xend reserves the right to refuse acceptance of parcels that show visible abuse and misuse due to overstuffing causing undue stress on the pouches which may result in but not limited to tears, leaks, damage and loss of the contents. We also reserve the right to refuse acceptance of parcels if deemed that misuse and abuse of UNLIWEIGHT pouches may result in putting other clients’ parcels at risk.

What are the sizes of your pouch?

We have 2 sizes of plastic pouches.

  • UNLIPAK Large: 9 x 14 inches

  • UNLIPAK XL: 12 x 18 inches

This is my first time to use Xend, where do I get the UNLIPAK pouches and manual waybills?

Just open an account with Xend. Simply visit our website at www.xend.com.ph and click on the "Sign Up for a Free myXend Account" button.

Once you have an account with Xend, you can now book a pickup online. Ask for supplies when our friendly couriers drop by your place to pickup your shipments.

We give free manual waybills and 2 sizes of plastic pouches: UNLIPAK Large: 9 x 14 inches and UNLIPAK XL: 12 x 18 inches.

What if my item does not fit your pouch?

If your item does not fit our pouch, you can use your own packaging.

It has to be measured and weighed to get the chargeable weight. Our couriers bring their own weighing scales and measuring tape so your packages can be weighed and measured to get chargeable weight upon pickup.

Volumetric Weight is measured when your shipment does not fit in one of our pouches. To determine the shipping fee, we will use the weight that is higher, volumetric weight or actual weight in kilograms.

Computation for Metro Manila and Provincial shipments:

(Length x Width x Height in cm.) / 3500

  • Example:

    • (10 cm x 20 cm x 15 cm) / 3500

    • (3000) / 3500

    • 0.86 kg

For items that does not fit in the Xend UNLIPAK pouch, domestic door to door shipping rates below will apply:

Provincial shipments is via our provincial partners: LBC or 2GO

What is the chargeable weight?

If your item does not fit in any of our UNLIPAK pouches, then we need to determine the chargeable weight. Chargeable weight is the weight that is used to determine the amount to be charged. To get the chargeable weight, we compare the actual weight and volumetric weight and use the higher of the two. If you use your own packaging, we will compute for the volumetric weight and compare against the actual weight.

If the item fits in one of our UNLIPAK pouches, you do not need to measure or weigh the package. Shipping rates below will apply.

If it does not fit in one of our UNLIPAK pouches, then it has to be measured and weighed to get the chargeable weight. Our couriers bring their own weighing scales and measuring tape so your packages can be weighed and measured to get chargeable weight upon pickup.

Provincial shipments is via our provincial partners: LBC or 2GO

Click here for international shipping rates: International Rates

What is volumetric weight?

Volumetric Weight is measured when your shipment does not fit in one of our Xend UNLIPAK pouches. To determine the shipping fee, we will use the weight that is higher, volumetric weight or actual weight in kilograms.

Computation for Metro Manila and Provincial shipments:

(Length x Width x Height in cm.) / 3500

  • Example:

    • (10 cm x 20 cm x 15 cm) / 3500

    • (3000) / 3500

    • 0.86 kg

Computation for volumetric weight for INTERNATIONAL shipments:

(Length x Width x Height in cm.) / 5000

What if I do not know the weight of my package?

If it does not fit the pouch, then it has to be measured and weighed to get the chargeable weight. Our couriers bring their own weighing scales and measuring tape so your packages can be weighed and measured to get the chargeable weight upon pickup.

If the item fits in one of our UNLIPAK pouches, you do not need to measure or weigh the package. Shipping rates below will apply.

If it does not fit in one of our UNLIPAK pouches, then it has to be measured and weighed to get the chargeable weight. Our couriers bring their own weighing scales and measuring tape so your packages can be weighed and measured to get chargeable weight upon pickup.

Provincial shipments is via our provincial partners: LBC or 2GO

Click here for international shipping rates: International Rates

What is the purpose of stating a declared value?

In the rare case that your shipment is lost in transit, this is the amount that will be refunded to your buyer, so that your buyer can purchase from you again. By stating a declared value, the Shipper agrees that the package will be insured for loss up to ₱2,000.00. To insure above the free insurance, just pay 1% to insure your item in full

Do you offer free insurance?

Yes we offer free insurance up to the declared value of the item if you ship through us. Please see the details below:

Metro Manila & Provincial

Insurance up to the first ₱2,000.00 of the declared value is FREE OF CHARGE - simply indicate the declared value on the printed electronic or manual waybill. To insure amounts above ₱2,000.00, just pay an additional 1% for the declared value above ₱2,000.00.

International Express via UPS

Insurance for the first US$100 in declared value is free. Please email info@xend.com.ph to get a quote for insurance fees for declared value in excess of US$100.00

International EMS via SingPost/PhilPost

Insurance fee for declared value of up to Php 5,000.00 is Php 1,000.00. Shipments above Php5,000.00 is not covered by insurance.

International Postal Mail via SingPost/ PhilPost

No insurance available

Is there any fee or charge for pickup for the door-to-door delivery services?

No, pickup is free of charge anywhere within Metro Manila, Bulacan, Cavite, Laguna and Rizal.

How will payment be made for my door-to-door shipment or delivery?

Payment must be made upon pickup.

If the item fits in one of our UNLIPAK pouches, you do not need to measure or weigh the package. Shipping rates below will apply.

If it does not fit in one of our UNLIPAK pouches, then it has to be measured and weighed to get the chargeable weight. Our couriers bring their own weighing scales and measuring tape so your packages can be weighed and measured to get chargeable weight upon pickup.

Provincial shipments is via our provincial partners: LBC or 2GO

Click here for international shipping rates: International Rates

Waybill or Shipping Documents
How do I create a waybill?

To create an electronic online waybill, you need to open an account. You can open an account with Xend at www.xend.com.ph and click on the "Sign Up for a Free myXend Account" button.

Once you have an account with Xend, you can now book a pickup online and you also have the option to create and print an electronic waybill online.

You also have the option to use manual handwritten waybills. Just book a pickup online and ask for a manual waybill from one of our friendly couriers.

If you use a manual waybill, there will be a ₱1 charge for the manual waybill. To insure above the free insurance, just pay an additional 1% for the declared value above the free insurance covered.

If I create and print a waybill online, am I automatically scheduled for a pickup?

No, you still must schedule a pickup online as Xend does not know if you have packed your items and your package is ready for pickup.

Am I required to create and print my waybill online?

The use of printed waybills is optional. If you prefer manual handwritten waybills, just ask from one of our friendly couriers. However, there will be a minimal 1.00 charge for the manual waybill.

What are the benefits if I use the electronic waybill?

When using electronic waybills, you shorten the process of completing waybills by 70% - 80%, simply by using the SELECT FROM ADRESS BOOK and INTELLI-FILL function. Other benefits include uploading bulk waybills, automated buyer notification, inclusion of merchant’s logo, and archiving of waybills.

What if I have multiple shipments?

To make your life easier, you can use the Bulk Waybill Creation facility in Xend. What you can do is download an excel template, fill up the excel template and upload the excel template to Xend and then create and print multiply waybills immediately.

Visit this link for more information: http://xbs.ph/multiplewaybill

Pickup Process
How do I pack fragile items?

Click HERE to read our packaging guidelines.

How do I schedule a pick up?

To avail of the shipping services of Xend, you need to open an account. You can open an account in less than a minute. Simply visit our website at www.xend.com.ph and click on the "Sign Up for a Free myXend Account" button.

Once you have an account with Xend, you can now book a pickup online and you also have the option to create and print an electronic waybill online.

You can also book your pick-ups on the go, by downloading the Xend Mobile App. Available for both Android and iOS.

What is the best way to schedule a pickup?

The most convenient way to schedule a pickup is online through myXend as it is faster and you are given a booking reference number (#) in real time. Over 95% of all Xend clients book online or through our mobile app.

Can I book a pickup using my mobile or tablet device?

Yes. We have implemented a Responsive Web Design (RWD), that allows optimal viewing and navigation of the Xend website regardless of the device being used.

For the best experience when using a mobile or tablet device, we recommend that you download the FREE Xend Mobile App, which is now available for both Android and iOS. The FREE Xend Mobile App allows users to quickly book pickups and track packages on the go.

Download the Xend Booking App

What days do you do door-to-door pickup and delivery?

We pickup, ship and deliver packages from Mondays to Saturdays. We are closed on Holidays and Sundays.

What are your hours for door-to-door pickup and delivery services?

We do our best to pick up and deliver as early as possible but our couriers do pickups and deliveries until 9 PM.

Can Xend pick up items at a time specified by the shipper?

No. But you may still specify a timeframe, and we will do our utmost to meet the time frame you requested, but if we cannot, our courier will definitely arrive to pick up your item(s) within the day.

How many packages do you require per pick up?

There is no minimum number of packages required per pick up.

What is your cut-off time for scheduling a pickup?

The most convenient way to schedule a pickup is online through myXend as it is faster and you are given a booking reference number (#) in real time. Over 95% of all Xend clients book online or through our mobile app.

For Monday to Saturday, if you book online or through our mobile app before 2pm of the same day using myXend, it will be picked up the same day. If it is booked after 2 pm, it will be picked up the next business day.

All bookings made through phone, email or chat must be made the day before.

Tip: You can pre-book pickups up to one week in advance.

Where are your branches?

Xend specializes in FREE pick-up with Metro Manila, Bulacan, Cavite, Laguna and Rizal. We do not operate branches for drop off. But, if you would like to drop off your packages, you can drop by our Mandaluyong hub.

Business Address

  • Fernandez Business Compound 340 Dr. Jose Fernandez St.
  • Brgy. Mauway | Mandaluyong City
  • Philippines 1553
What are the Prohibited items for shipping?

Cash, Perishables, Explosives, Narcotics and Live Animals.

How do I know that my pickup is confirmed?

Whether you schedule a pickup online or through phone, email or chat, you will be given a booking reference number (#). Once you have this, your pickup is confirmed.

Do you pickup outside Metro Manila?

At this time we only pickup within Metro Manila, Bulacan, Cavite, Laguna and Rizal free of charge.

Delivery and Tracking
What are your delivery areas for provincial shipments?

We course our provincial shipments nationwide through 2GO and other reputable providers.

What is your transit time for provincial deliveries?

We course our provincial deliveries nationwide through 2GO and other reputable providers. The transit time is 1 to 3 business days within our serviceable areas (excluding Holidays and Sundays) provided that the address is complete and the receiver is available to receive the package on the first delivery attempt. If the address is incomplete or the receiver is unavailable to receive the package, this will delay the delivery.

How do I track my shipment?

Just go to www.xend.com.ph and enter your tracking number into the express tracker field.

How do I contact Xend?

There are 3 ways to get in touch with us:

  1. Email: info@xend.com.ph

  2. Quick Help: Click on the support tab located at www.xend.com.ph

  3. Telephone: +632 660-XEND (9363)

What does it mean if my shipment status is "Shipment on hold"?

Shipment may be held in the Xend Warehouse due to (but not limited to) any of the following reasons: consignee is unavailable/unknown, incorrect or incomplete delivery address, or three (3) unsuccessful delivery attempts has already been made. Should this happen, we will get in touch with the consignee for delivery arrangements, but if the consignee is unavailable we will contact the shipper instead.

We reserve the right to return shipments not resolved within seven (7) business days to the shipper.

Do you deliver to office addresses on Saturday?

We only deliver to office addresses Monday to Friday.

If my consignee prefers to have their item picked up, what locations is this possible?

This is possible at 370+ 2Go branches. Please click here to view participating branches.

myXend or Xend Online System
What is myXend?

myXend is a FREE online shipping management system of Xend where you can book a pick up online, print your own waybills, auto-email your buyers their tracking number and much more. This is the best way to experience Xend.

If you’re a first time user and do not have an account with Xend yet, you can open a FREE myXend account in less than a minute. Simply visit our website at www.xend.com.ph and click on the "Sign Up for a Free myXend Account" button.

Once you have an account with myXend, you can enjoy all the benefits which includes booking a pickup, create and print multiple waybills and even email your buyers their tracking number online.

How do I activate my myXend account?

There is no need to activate your account. Once you complete the registration, you can immediately sign in and enjoy all the benefits of myXend.

How can I retrieve my myXend username and password?

On the login page of myXend, you can click on “can’t log in?” to reset your password, or send a direct email to info@xend.com.ph.

Can I access my myXend account using my mobile or tablet?

Yes. We have implemented a Responsive Web Design (RWD), that allows optimal viewing and navigation of the Xend website regardless of the device being used.

For the best experience when using a mobile or tablet device, we recommend that you download the FREE Xend Mobile App, which is now available for both Android and iOS. The FREE Xend Mobile App allows users to quickly book pickups and track packages on the go.

How do I use my myXend account?

We have made it even easier for our users to start using their FREE myXend account.

Simply download the quick start guide, and learn how to use the following features in just a few minutes:

  • Book pickups online

  • Track your package status online

  • Create and print multiple waybills

  • Personalize your own waybill logo

  • Personalize your own waybill logo

  • Enhance your credibility with the Xend Badge and Tracking Widget

Click here to download the quick start guide, and begin enjoying the exclusive features of your myXend account: Quick Start Guide

TO FOLLOW
What is the myXend Trust Badge?

The myXend trust Badge is beneficial for all online sellers as it boosts your credibility as an eCommerce seller. One problem with eCommerce is that transactions are made real-time (sales and payments) before the fulfillment (shipments). With the myXend Trust Badge, buyers will have more confidence buying online as they can view how many successful deliveries you, as a seller, has made.

How can I get a myXend Trust Badge?

The myXend Trust Badge is built into your myXend account. You do not have to do anything to get it. Just copy the code from your account and post it anywhere! Just copy the myXend Trust Badge HTML code provided in the myXend Trust Badge section of your myXend account and paste it into your website.

For Multiply sellers:

Sign-in to your account and click 'Customize My Site' link.. Click Edit and paste the myXend Trust Badge HTML code into the text box.

For eBay sellers:

Sign-in to your account and once you are in the Create your listing page, paste the myXend Badge HTML code in the 'Describe the item you're selling' HTML tab.

For other websites:

Please contact us at nfo@xend.com.ph.

How do I post my myXend Trust Badge to my online store?

Just copy the myXend Trust Badge HTML code provided in the myXend Trust Badge section of your myXend account and paste it into your website.

For eBay sellers:

Sign-in to your account and once you are in the Create your listing page, paste the myXend Badge HTML code in the 'Describe the item you're selling' HTML tab.

For other websites:

Please contact us at nfo@xend.com.ph.

Why is my myXend badge not updated?

For your badge count to be updated, your shipment must be marked as "Picked Up" on our website. Once it is marked as "Picked Up", your badge count will automatically increase. Print an online electronic waybill to ensure that you myXend badge is updated real time when it is “Picked Up”. For discrepancies, please email info@xend.com.ph.

Why doesn’t the count of my myXend badge increase, even if all my scheduled pickups are done online?

Your badge count increases when one of your shipments is picked up, not when you schedule a pickup online. The count represents how many shipments you have shipped and not the number of pickups booked.

Latest News and Updates
You can now drop your UNLIPAK pouches at 7-Eleven.

Click HERE to see a list of all selected 7-Eleven branches where you can drop your UNLIPAK pouches.